We use cookies to enhance site navigation, analyze site usage and show personalized advertising. See our Privacy Policy. California residents - see CCPA Privacy Policy Supplemental for opt-out options.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

XaaS Metrics that Matter for Product Management: What’s on Your Dashboard?

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

A multibillion-dollar SaaS business that’s growing at over 36% YoY can certainly present challenges to drive efficiency at scale. It’s critical to keep focus on what really matters to product success in the market - specifically product adoption, enablement of the customer success at scale and ensuring customer influence on the product roadmap. Tracy Laird, Senior Director and Jamie Kulig, Senior Manager of Product Management for ServiceNow’s ITSM Solution will take you on their journey of evolution to enable this operational scale - from multiple one-off efforts to creating focused dashboards and systems that drive the business outcomes. You’ll discover how these critical elements drive the key activities for ServiceNow’s products, offers and pricing initiatives.

Presented By:

Tracy Laird

Sr. Director, Product Management, ServiceNow

Jamie Kulig

Sr. Product Manager, ITSM, ServiceNow

Publish Date: October 23, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.