Conference Presentation

With the Big Data Emergence, How Does a Customer Service Organization become a Catalyst for Company Growth?

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With trends in the market and demanding expectations from customers, market conditions are evolving today at a pace that we never experienced before. This is the all-cloud story about flexibility, cost reduction, time to market, etc. It has brought increased complexity, and customers now want the providers to manage that complexity. So we end up with CS managing that complexity.

How do we efficiently support the new solutions set up to meet customer demands? This session will explain and present how HDS transformed its service delivery organization to enable the growth of the company as well as exceed customer expectations and satisfaction in the new solutions arena.

What will be the next challenge for field customer service with the emergence of big data, IoT, and M2M? Customer service can be a catalyst enabling the growth of IoT and big data. At the end, this transformation is to allow CS to become the enabling factor for social innovation within Hitachi group.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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