Conference Presentation

Winning the Services Talent War

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Hiring, developing, and retaining talent will be critical for any organization hoping to drive service revenue growth. Making these tasks more difficult are global demographics and hiring trends that have resulted in a war for service talent. Many service employees are nearing retirement age, there are new skills gaps being created every day, and a growth in services revenue is leading to a net growth in hiring. With voluntary employee attrition rates creeping up, what can service organizations do to win the talent war? 

During this session, we will discuss some of the key findings from the 2017 Field Service Workforce Optimization and Compensation Study including: 

  • Service Executive Talent Management Considerations (4 R’s): Reskill, Redesign, Restructure, and Recruit 
  • Field Service Work-force Considerations (3 C’s): Career, Culture, and Communication.

Presented By:

Vele Galovski

VP, Field Services Research, TSIA

Publish Date: May 9, 2018

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Peg Rodarmel, SVP, Subscription Services, Infor

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