This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Winning the Services Talent War

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Hiring, developing, and retaining talent will be critical for any organization hoping to drive service revenue growth. Making these tasks more difficult are global demographics and hiring trends that have resulted in a war for service talent. Many service employees are nearing retirement age, there are new skills gaps being created every day, and a growth in services revenue is leading to a net growth in hiring. With voluntary employee attrition rates creeping up, what can service organizations do to win the talent war? 

During this session, we will discuss some of the key findings from the 2017 Field Service Workforce Optimization and Compensation Study including: 

  • Service Executive Talent Management Considerations (4 R’s): Reskill, Redesign, Restructure, and Recruit 
  • Field Service Work-force Considerations (3 C’s): Career, Culture, and Communication.

Presented By:

Vele Galovski

VP, Field Services Research, TSIA

Publish Date: May 9, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.