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ServiceNow is the Forbes 2018 most innovative company in the world and is incredibly customer-focused, but it hasn't always benefited from a traditional customer success organization. Creating a culture and focus on customer success was incredibly difficult in a company that operated very successfully without it. Learn some key insights on building this new culture and operational model from the person given the mission to launch the program. Spoiler alert...liftoff had some turbulence.
Head of Customer Success, ServiceNow
Publish Date: October 17, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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