Conference Presentation

Value-Focused Support in the Integrated Customer Management Model

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Journey from using response, resolution and satisfaction to understanding the customer's expected value using existing organizational knowledge and data. Classify and pool cases to rapidly deliver knowledge to the front-line support teams. Use existing customer profiles to tailor the customer experience.

Presented By:

Jason Summers

Senior Director, Customer Support, Coupa Software

Publish Date: May 2, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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