Conference Presentation

Using the Customer Engagement Model to Grow ARR and Maximize Customer Value

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Leading B2B technical software companies, like PTC, are putting customer centricity and experience at the heart of strategy. Connecting the customer’s perspective with the organization’s view helps companies grow ARR and maximize customer value. Learn how PTC is using the Customer Engagement model to identify and build success paths and services that help Customer Success drive key experiences, touchpoints and moments of truth with customers.

Presented By:

John D’Addario

Director, Field Strategy & Planning, PTC

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.