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Leading B2B technical software companies, like PTC, are putting customer centricity and experience at the heart of strategy. Connecting the customer’s perspective with the organization’s view helps companies grow ARR and maximize customer value. Learn how PTC is using the Customer Engagement model to identify and build success paths and services that help Customer Success drive key experiences, touchpoints and moments of truth with customers.
Director, Field Strategy & Planning, PTC
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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