Conference Presentation

Understanding the Market Opportunity for Managed Services

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The Challenge?
How does your organization identify solutions and stay ahead of demand that is not addressed by competitors while staying within your policies, resources, and strategies? Many IT organizations struggle to pursue beneficial projects due to time constraints or an inability to demonstrate benefits in a timely fashion.  Your best resources are often focused on technical and/or support details when they could be furthering strategic business goals and objectives. Companies are creating their own cloud and managed services strategies to allow them to concentrate on core competencies, increase productivity, and increase flexibility.

Why Now?
The evolution of traditional managed services has required service providers to provide more than cost predictability for management of IT infrastructure that is constantly maintained and available all the time. The value of managed services today revolves around solving problems for customers that help them achieve specific outcomes. Customers are looking for ways to add value to their organization through a trusted partner that can prove they are in control of their own activities.

What Now?
As services move from on-prem to remote and into the cloud, managed services providers have the opportunity to focus on providing value to their customers by helping them fulfill their cloud and managed services strategy. Elasticity and flexibility are key ways to drive business outcomes for customers interested in solving the core versus context dilemma. 

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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