Conference Presentation

TSIA Expert Panel: Building the Managed Services Delivery Platform

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Do the terms, CMDB, Event Correlation and Automated Remediation, eBonding and device management mean anything to you? Are you the leader of a managed services organization or of a service delivery operations team? Then this session is for you. The delivery of managed services is operationally complex and requires a fine-tuned set of tools and technologies in order to effectively support a customer's environment. Many companies entering in to managed services attempt to repurpose tools from the delivery of professional and support services. Many attempt to build their own managed services tools from scratch. Some managed service providers have worked through the challenges of leveraging technology to improve the delivery of their offerings and to dramatically and cost-effectively scale their operations. Join us for this panel session with industry experts to discuss the challenges and successes of mastering the managed services delivery platform.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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