Conference Presentation

Transforming Your Professional Services Organization: A JDA Case Study

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Join Duane A. Kotsen, senior vice president of JDA Professional Services, as he discusses JDA's transition to delivering an Autonomous Supply Chain and how the professional services team is gearing up to support and lead this important change. Similar to any industry or organization, Professional Services' success is dictated by your ability to pivot your business based on trends and shifting customer expectations. JDA would like to share their recent experiences in transforming their Professional Services business, leveraging key inputs from the market and customers as well as where they chose to focus their resources. This will include a review of key initiatives related to securing the foundational elements of a Professional Services business, such as associate enablement, project delivery and strategic account management. The presentation will then transition beyond these foundational elements to other areas that are needed to profitability grow a Professional Services organization, spanning topics such the transition to SaaS, review and refresh of PS portfolio service offerings and evaluating your delivery methodology to be more Agile.

Presented By:

Duane Kotsen

SVP, Professional Services, JDA Software

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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