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This session will share the story of how Tricentis managed to transform its customer-facing support front end. Over the last years, we changed our support portal from a diversified collection of isolated and non-integrated systems into a single, unified, and seamless integrated support service experience. Focus will be on the implementation process and benefits of the integrated global (multisource) search; CRM integration of ServiceNow and SFDC; integration, automation, and self-administration of our cloud service offering; payment service (Webshop) integration; and LMS (Cornerstone) integration and automation.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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