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This session will share the story of how Tricentis managed to transform its customer-facing support front end. Over the last years, we changed our support portal from a diversified collection of isolated and non-integrated systems into a single, unified, and seamless integrated support service experience. Focus will be on the implementation process and benefits of the integrated global (multisource) search; CRM integration of ServiceNow and SFDC; integration, automation, and self-administration of our cloud service offering; payment service (Webshop) integration; and LMS (Cornerstone) integration and automation.
VP Support, Tricentis
Publish Date: October 19, 2016
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Peg Rodarmel, SVP, Subscription Services, Infor
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