Conference Presentation

Transforming Customer Service With Agility

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With a “customer first” service culture, EMC’s priority is to optimize the customer experience through exceptional service. During this workout session, EMC’s Mary Cay Kosten will share insight on EMC’s field service transformation journey and how EMC continues to raise the bar for customer satisfaction and overall service excellence. She will also discuss the importance of service innovation to not only customer satisfaction but also overall growth and competitive advantage.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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