Conference Presentation

Transforming Customer Service With Agility

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With a “customer first” service culture, EMC’s priority is to optimize the customer experience through exceptional service. During this workout session, EMC’s Mary Cay Kosten will share insight on EMC’s field service transformation journey and how EMC continues to raise the bar for customer satisfaction and overall service excellence. She will also discuss the importance of service innovation to not only customer satisfaction but also overall growth and competitive advantage.

Presented By:

Vele Galovski

Vice President, Research and Advisory, Field Services, TSIA

Mary Cay Kosten

VP, Customer Service, EMC Corporation

Publish Date: October 22, 2014

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