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It's well-known that reducing the time between the customer's purchase of your product and the moment of payoff highly correlates to the customer's success and satisfaction. Learn how Cisco baked time-to-value into its customer lifecycle journey. The Cisco team will discuss their approach to customer lifecycle management, digital transformation, the customer success operational model, and share their pacesetting customer success metrics.
Presented By:
Director, Customer Success, Cisco Systems
Sr. Manager, Customer Success, Cisco Systems
Publish Date: November 2, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor