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Conference Presentation

Transforming Cisco Through the Customer's Lifecycle Journey of Accelerated Value Realization

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It's well-known that reducing the time between the customer's purchase of your product and the moment of payoff highly correlates to the customer's success and satisfaction. Learn how Cisco baked time-to-value into its customer lifecycle journey. The Cisco team will discuss their approach to customer lifecycle management, digital transformation, the customer success operational model, and share their pacesetting customer success metrics.

Presented By:

Ken O'Reilly

Director, Customer Success, Cisco Systems

Terry Wacker

Sr. Manager, Customer Success, Cisco Systems

Publish Date: November 2, 2017

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