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Conference Presentation

Totango Case Study | Architecting Customer Excellence in an Era of Disruption

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More than ever, the customer is at the epicenter. Industries beyond software and technology are adopting customer-centricity and customer success as a business strategy for growth. How do leaders manage their organizations for change and growth? What is required to architect your organization for customer excellence and how do you operationalize customer success for scale and impact? Join Totango and SAP to learn how to connect and operationalize your experience management and operating systems to take action on your customer intelligence and drive scalable, holistic customer-centered growth.

Presented By:

Kevin O’Came

SVP, Customer Success, Totango

Koshal Agrawal

Team Lead, Customer Success Business Solutions, SAP

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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