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Conference Presentation

Three Ways to Improve CSAT with a Lean Support Team

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Customer service and support roles have always been some of the most difficult to fill and retain. But the last year plus has proven even more difficult with organizations struggling to hire to meet the demand of the new digital workforce.
In this session, we’ll discuss how using automated tools can help reduce the strain on your support teams.
Topics to be covered include:

  • Results from a 1500+ person survey on consumer support preferences
  • Ways to empower customers to resolve issues themselves
  • Tools to increase productivity and boost the morale of service representatives
  • How AI-powered search can deflect case forms before they're submitted


Presented By:

Joe Jorczak

Head of Industry, Service & Support, Yext

Publish Date: October 20, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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