Customer service and support roles have always been some of the most difficult to fill and retain. But the last year plus has proven even more difficult with organizations struggling to hire to meet the demand of the new digital workforce.
In this session, we’ll discuss how using automated tools can help reduce the strain on your support teams.
Topics to be covered include:
- Results from a 1500+ person survey on consumer support preferences
- Ways to empower customers to resolve issues themselves
- Tools to increase productivity and boost the morale of service representatives
- How AI-powered search can deflect case forms before they're submitted