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Support Engineering has quickly evolved as part of product life cycle in Cloud products. The transformation is an ongoing journey in the industry and it requires changes in the product, delivery model, and internal organization collaboration to provide the best for customers that are balanced by quality and cost. The power of support data can not only transform more customer-friendly products, but also can lead to lifetime loyalty and assurances for customers and partners.
General Manager, Customer Service & Support, Microsoft Corporation
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.