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Conference Presentation

The Role of Support Engineering in Connected Experiences

This report is for Customer Success members only

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Support Engineering has quickly evolved as part of product life cycle in Cloud products. The transformation is an ongoing journey in the industry and it requires changes in the product, delivery model, and internal organization collaboration to provide the best for customers that are balanced by quality and cost. The power of support data can not only transform more customer-friendly products, but also can lead to lifetime loyalty and assurances for customers and partners.

Presented By:

Shakil Ahmed

General Manager, Customer Service & Support, Microsoft Corporation

Publish Date: May 27, 2022

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Peg Rodarmel, SVP, Subscription Services, Infor

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