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Conference Presentation

The PS Leader’s Guide to Attaining More Predictable Performance

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In an unpredictable business climate, the professional services organizations that thrive will those that consistently anticipate what needs to be done to ensure success for their business and their customers. They will also avoid the traps that cause erratic execution, meaning they can maintain predictable services performance that limits surprises and fosters a happy customer base that sees time-to-value sooner.
In this session, we’ll look at how to overcome obstacles that stand in the way of predictable PS performance, focusing on the unconscious biases that lead to unpredictability, from estimating to resourcing to project delivery. Kimble Co-Founder Mark Robinson and Head of Product Marketing Charles Gustine will outline strategies for systematically improving decision-making inspired by Nobel-prize winners in the field of behavioral economics. Join us for a thought-provoking session that will challenge your ideas about how professional services should be run.

Presented By:

Charles Gustine

Head of Product Marketing, Kimble Applications

Mark Robinson

Co-Founder, Kimble Applications

Publish Date: October 20, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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