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Conference Presentation

The Product Management & Customer Success Handshake

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Product Management and Customer Success represent the start and the completion of ‘the promise’ and ongoing commitment to customers. Therefore, the interdependency between Product Management and Customer Success is pivotal to XaaS success. Unfortunately all too often these organizations operate in silos. Could the product management – customer relationship improve in your organization?  Join Laura Fay and Mac Guidera of TSIA for an engaging discussion about this essential team handshake. 

Presented By:

Laura Fay

VP, XaaS Product Management Research, TSIA

Mac Guidera

Sr. Director Research, Customer Success, TSIA

Publish Date: October 23, 2019

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