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Product Management and Customer Success represent the start and the completion of ‘the promise’ and ongoing commitment to customers. Therefore, the interdependency between Product Management and Customer Success is pivotal to XaaS success. Unfortunately all too often these organizations operate in silos. Could the product management – customer relationship improve in your organization? Join Laura Fay and Mac Guidera of TSIA for an engaging discussion about this essential team handshake.
VP, XaaS Product Management Research, TSIA
Sr. Director Research, Customer Success, TSIA
Publish Date: October 23, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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