Conference Presentation

The Power of Professional Services in Driving Customer Adoption of Software Enabled Technology Solutions

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Technology continues to advance quickly, often quicker than your customers can adapt. As software and Cloud enabled technologies become reality, customers can find it challenging to make the case for change due to previous investments, organizational silos, and the potential for business disruption. Customers need a trusted technology advisor to help guide them through these challenges and put them on the path towards innovation adoption. Professional Services, with offerings specifically focused on solving these challenges, can fulfill this role. In this session, PwC and Juniper will discuss how to design Professional Service offerings that will provide your customers the expertise they need to make the case for change and ease the technology transition without disrupting current business operations. They will discuss how the right offerings can make a difference in how your customers adopt new technology by clearly defining the business outcomes and establishing a plan for rapid value realization.

Presented By:

Rick Hamilton

Corporate VP, Professional Services, Juniper Networks

Amit Dhir

Management Consultant, PwC

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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