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As the Customer Success practice is established, organizations and their customers must grapple with change. Customer Success teams need quickly shift from support ticket escalations to delivering on business outcomes. Clients need to understand the new role and align resources and expectations. SAP is now going through a similar transition period and gained some learnings from this process.
During this session, Chris Singh, Head of Global Customer Success at SAP and Irit Eizips, Customer Success Evangelist for CSM Practice, will demonstrate the outcome of this important change management project and provide answers to these critical questions:
CEO, CSM Practice
Publish Date: October 22, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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