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Conference Presentation

The Essential Guide to Launching Your Customer Success Program Successfully

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As the Customer Success practice is established, organizations and their customers must grapple with change. Customer Success teams need quickly shift from support ticket escalations to delivering on business outcomes. Clients need to understand the new role and align resources and expectations. SAP is now going through a similar transition period and gained some learnings from this process.

During this session, Chris Singh, Head of Global Customer Success at SAP and Irit Eizips, Customer Success Evangelist for CSM Practice, will demonstrate the outcome of this important change management project and provide answers to these critical questions:

  • How to effectively launch your customer success program
  • How to drive acceptance and adoption of your new Customer Success playbooks by both CSMs and Customers?
  • How to announce changes in your Customer Success program to clients
  • How to leverage cross-functional collaboration to drive business outcomes faster

Presented By:

Irit Eizips

CEO, CSM Practice

Publish Date: October 22, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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