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Conference Presentation

The Edge of Consistency, Time-to-Value, and Customer Outcomes

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The services industry is in the midst of a major transformation and the Professional Services organization within Ellucian is no different. Ellucian Services has embraced the intense pressures to devise new strategies for achieving operational excellence, increasing agility, and improving the customer experience. In this session, we will introduce Ellucian Edge as our enhanced implementation methodology that improves how we manage and deliver services projects. We will explore how a process-driven focus allows Ellucian to facilitate faster time-to-value and achieve a real-time visibility into data that enhances stakeholder experience and accountability. This change in services delivery enables Ellucian to provide a world-class customer experience while improving software adoption and customer experience.

Presented By:

Rod Gallagher

Director, Strategic Solutions, Ellucian

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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