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The services industry is in the midst of a major transformation and the Professional Services organization within Ellucian is no different. Ellucian Services has embraced the intense pressures to devise new strategies for achieving operational excellence, increasing agility, and improving the customer experience. In this session, we will introduce Ellucian Edge as our enhanced implementation methodology that improves how we manage and deliver services projects. We will explore how a process-driven focus allows Ellucian to facilitate faster time-to-value and achieve a real-time visibility into data that enhances stakeholder experience and accountability. This change in services delivery enables Ellucian to provide a world-class customer experience while improving software adoption and customer experience.
Director, Strategic Solutions, Ellucian
Publish Date: October 17, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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