Conference Presentation

The C-level Perspective: How Services Businesses Can Meet Rising Customer Expectations Without Compr

This report is for Professional Services members only

Get Access to Member Content

Today, professional services organizations have to deal with intense competition, increased customer expectations, changing technologies and shrinking services' margins. If your organizations do not prioritize optimizing your end-to-end business operations workflows, how will you be able to delight your customers throughout their entire customer journey and simultaneously maintain and grow your margins? Having visibility and a way to take action on your entire workflow, including service delivery, client billing, work-in-progress, resource utilization and your detailed profitability is critical to running your operations successfully. Come hear how world-class IT services company, EVRY, is able to drive a better end-to-end customer journey through achieving superior and granular control over their own business operations.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.