Conference Presentation

The C-level Perspective: How Services Businesses Can Meet Rising Customer Expectations Without Compromising Profit Margins

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Today, professional services organizations have to deal with intense competition, increased customer expectations, changing technologies and shrinking services' margins. If your organizations do not prioritize optimizing your end-to-end business operations workflows, how will you be able to delight your customers throughout their entire customer journey and simultaneously maintain and grow your margins? Having visibility and a way to take action on your entire workflow, including service delivery, client billing, work-in-progress, resource utilization and your detailed profitability is critical to running your operations successfully. Come hear how world-class IT services company, EVRY, is able to drive a better end-to-end customer journey through achieving superior and granular control over their own business operations.

Presented By:

Raj Narayanaswamy

CEO, Replicon

Prakash Grama

CEO, EVRY USA

Publish Date: October 24, 2017

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