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The proliferation of mobile devices and applications has given consumers more choices and flexibility in researching and purchasing products or services; this in turn has made them more discerning and demanding, and less tolerant of inadequacies in the experience they have with your business. Offering outstanding customer experiences doesn't have to be a challenge. But it is both an art and a science, and requires a thoughtful and elegant approach.
This session will cover the trends impacting CX strategies and best practices for success. Discussion topics will include, but are not limited to:
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.