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Conference Presentation

TechByte | Helping Customer-Facing Teams to “Change the Conversation” with New and Existing Customers (Virtual Only)

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Outcome Chains is a unique customer discovery solution that can be used at any stage of the customer engagement journey to help sellers change the conversation with new and existing customers. Watch this Tech Byte to learn how Outcome Chains: Gives customer-facing teams the confidence to speak the industry language of the customer, both with IT and Business buyers Facilitates a change in the conversation to focus on outcomes and not features or functions Quickly & easily capture the priorities that are most relevant to each stakeholder The information gathered during customer discovery is then used to inform and optimize the solution you design and propose. Ultimately, any customer-facing employee can access the insights from customer discovery through the latter three stages of the customer engagement lifecycle.

Presented By:

Martin Dove

Publish Date: May 27, 2022

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Peg Rodarmel, SVP, Subscription Services, Infor

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