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Conference Presentation

TechByte _ Win Customer Loyalty _ Avoid Service Disasters_ A Service Insights Product Demo _virtual only_

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Do you want to prevent customer disasters ahead of a negative NPS or service escalation? We know you do, but it’s difficult to do without deep insights into every aspect of the service lifecycle—from customer history and equipment information to workforce performance. Join us during the Technology & Services World Conference for a deep dive into Aquant’s Service Insights. We’ll show you how to gain the kind of insights that make it possible to provide a higher level of proactive service. Aquant’s Service Insights provides the right data when you need it, letting you approach customers with solutions before a customer comes to you with a complaint. In this session, we’ll show you how to leverage existing service data to empower every member of the team, helping them deliver outstanding customer experiences when it matters most. You’ll learn how Service Insights:
  • Gives you access to trends, recommendations, industry benchmarks, and service predictions to help guide service decisions
  • Creates customer risk scorecards while helping you manage workforce performance issues — to prevent disasters before they happen
  • Strengthens customer relationships and builds loyalty 
In-Person attendees can watch this session on-demand.

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Publish Date: October 29, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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