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Conference Presentation

Taking Social Media Customer Care to the Next Level

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Creating a Social Media account and engaging consumers is just the beginning. As consumer expectations continue to rise, you need to be ahead of the curve. Your customers expect a response, not in hours, but in minutes. Your leadership expects tangible results and proper reporting. How will you adapt to this ever-changing social media world? In this session, we will dive in to Response Time Optimization, Sentiment Analysis, Key Performance Metrics, Staffing, Tooling, and Process Implementation.

Presented By:

Tim Lopez

Project Manager, Global Social Customer Care, Symantec

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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