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Conference Presentation

Support Services | Reactive and Predictive and Prescriptive Support Oh My!

This report is for Support Services members only

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The benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support are huge for all support organizations. Responding to problems and “how to” incidents is expensive. Capturing performance data, purchase data, and usage patterns enable support organizations to predict future behavior can lead to better operational performance. Ultimately, the integration of data analytics into the business process can result in prescriptive actions that improve customer business outcomes. Topics in this session include: Incorporating Data Analytics into Support Services Company Examples of Predictive, Proactive, Prescriptive Support Framework for Analytic Feature Progression Moving to Proactive / Prescriptive Support Enablers

Presented By:

Vele Galovski

VP Support and Field Services Research, TSIA

Publish Date: May 6, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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