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Conference Presentation

Support Services Keynote: Accelerate Product Adoption: An Innovative Data Centric Approach for Support Organizations to Drive Customer Outcomes

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Changing customer expectations in the technology industry along with the shift towards subscription business are the challenges that today’s support organizations are faced with. Attend this session to learn about Informatica’s innovative solutions focused on driving customer adoption. These solutions not only improved the customer experience but also helped create a scalable foundation for their next phase of growth. Ansa will share how Informatica moved to an outcome-based support services model and how predictive analytics moved the support model to a proactive model with positive results for both the organization and, most importantly, the customer.

Presented By:

Ansa Sekharan

Executive Vice President, Global Customer Support, Informatica

Publish Date: May 3, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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