Annually, the top challenges of support organizations revolve around managing and improving operational performance. TSIA members want help:
- assessing performance gaps,
- accelerating performance improvement in areas like customer satisfaction,
- help managing talent, and of course
- optimizing the cost to serve.
While improving operational performance is a fundamental objective in support, the charter and business model heavily influence support financial models. This session will outline the key elements we believe are essential for a properly defined SS strategy and provides the wireframing for you to document your SS Business Model.
Tracks: Industrial Equipment, Interactive Breakout, Support Services