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Conference Presentation

Support Services Business Model 10 AM

This report is for Support Services members only

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Annually, the top challenges of support organizations revolve around managing and improving operational performance. TSIA members want help:

  • assessing performance gaps,
  • accelerating performance improvement in areas like customer satisfaction,
  • help managing talent, and of course
  • optimizing the cost to serve.

While improving operational performance is a fundamental objective in support, the charter and business model heavily influence support financial models. This session will outline the key elements we believe are essential for a properly defined SS strategy and provides the wireframing for you to document your SS Business Model.
Tracks: Industrial Equipment, Interactive Breakout, Support Services

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Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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