Conference Presentation

Support Professionals: Top Training Challenges and Best Practices Discussion (Workout)

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Training support professionals is an exciting but challenging responsibility. Support professionals are facing an increasingly challenging remit as the result of digital transformation. Also, many Support organizations are moving beyond traditional break-fix services to truly engaging with a customer to help them get more value out of their cloud services. More than ever, support professionals rely on comprehensive learning programs that balance the need for training on deep concepts to training at their fingertips. Come to this session where we will discuss the top challenges in running learning programs focused on support professionals. The goal will be to dissect key challenges across the learning program lifecycle from planning through training development and tracking learning effectiveness with the goal of sharing different approaches to solving these challenges.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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