Conference Presentation

Supercharge Your Education Business with Customer Success Best Practices

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There are opportunities throughout the customer lifecycle to fuel your education sales pipeline…if you know where to look. Join Michael Harnum, CEO of ESG, as he explores how you can leverage Customer Success best practices to raise education awareness at each lifecycle stage. You’ll discover: 

  • How Education Services can support customer onboarding 
  • Tips on using customer health score indicators, like training credit consumption and support case volume, to drive training revenue 
  • How to improve training subscription adoption and renewal by taking advantage of your company’s investment in predictive analytics

Authored By:

ESG

Publish Date: May 8, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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