Successfully Growing Managed Services on a Global Scale: Learnings from the Field

Managed Services are increasingly becoming the central topic of discussion between service providers and clients. Gone are those days when a service provider would be called in to provide temporary staffing to meet a sudden increase in capacity requirement. Businesses want to devote time, energy, effort and, most importantly, dollars in transforming their business models, bringing new services and products to market while leveraging disruptive technologies. What better way than to look for service providers who can take end-to-end care of a business function, technology stack or application portfolio in a complete Managed Services model. For the traditional service providers, it is not an easy task to pivot and become a global Managed Services provider at the drop of a hat. There are global processes to think of. Standardized tools to leverage. What about organizational and individual KPIs? How does a global Managed Services provider continue to differentiate and bring value to the client engagement? Ultimately, how does the Managed Services business grow globally in a sustainable manner? In this session, we will share our experiences and learnings through this journey and the many ways we continue to challenge ourselves to bring greater value to our Clients.