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Conference Presentation

Success Squad: How ServiceNow is Changing the Way that Customer Success is Delivered at Scale

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Customer Success has matured in the last few years, as we have seen the advent of the CCO, the introduction of CS Ops and the formalization of Business Outcomes/Customer Outcomes as the main driver for ‘success.’ The legitimacy of CS and its importance in every SaaS company is no longer in doubt. Operationalizing, innovating and scaling CS while providing measurable and meaningful customer experiences still challenges CS teams in companies of all sizes.

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Publish Date: October 29, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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