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Conference Presentation

Success Squad: How ServiceNow is Changing the Way that Customer Success is Delivered at Scale

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Customer Success has matured in the last few years, as we have seen the advent of the CCO, the introduction of CS Ops and the formalization of Business Outcomes/Customer Outcomes as the main driver for ‘success.’ The legitimacy of CS and its importance in every SaaS company is no longer in doubt. Operationalizing, innovating and scaling CS while providing measurable and meaningful customer experiences still challenges CS teams in companies of all sizes.
 

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Publish Date: October 29, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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