Conference Presentation

Spare Parts: Driving Freight Savings While Meeting Customer SLOs

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Do you find your company spends excessively on freight by exceeding SLOs for spare parts delivery? Do your service engineers lose productive time waiting for couriers or searching for spare parts after they arrive at customer sites? EMC proactively identified solutions to these issues. The majority of replacement spare parts at EMC were being shipped the same business day via courier. In two years we have reduced same day shipments by nearly 60% and increased “Will Call” part pickups by service engineers at forward stocking locations by 55%. In this breakout session we will share EMC’s transformation in this space which has resulted in both millions of dollars in cost savings and a better customer experience. The cross functional orchestration among the Scheduling & Dispatch, Field Operations, Logistics, Project Management, and Reporting teams made the transformation possible. In an effort to make this session interactive please come prepared to share ideas or discuss pain points on this or any other topic related to spare parts and freight.  


Presented By:

Bob Bourett

Sr Director, CS Business Operations, EMC Corporation

Vele Galovski

Vice President, Research and Advisory, Field Services, TSIA

Publish Date: May 5, 2015

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