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This session focuses on how systems integration and automation bring disparate systems together to drive service delivery quality, efficiency, high service level achievement and minimizes down-time for mission-critical business operations. Together with a couple of our customers, we will explore how taking this comprehensive service delivery approach allows support engineers to focus on the customer and results in high customer satisfaction, repeat business and new business growth.
CEO, Source Support Services
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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