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As customer expectations continue to grow, many customers are turning to social media as a resolution channel. Some companies are already engaging customers on these channels, while other companies have only started to consider social support. In this session, we will discuss best practices for launching social support, as well as upcoming trends that will help you refine and usher in a new era of social support.
Director, Research, Support Services and Social, TSIA
Publish Date: October 17, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.