Conference Presentation

Social Support in the Modern Digital Era

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

As customer expectations continue to grow, many customers are turning to social media as a resolution channel. Some companies are already engaging customers on these channels, while other companies have only started to consider social support. In this session, we will discuss best practices for launching social support, as well as upcoming trends that will help you refine and usher in a new era of social support.

Presented By:

Tim Lopez

Director, Research, Support Services and Social, TSIA

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.