Conference Presentation

Setting a Foundation for Social Support Success

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This presentation covers what is needed when setting the foundation for building a social support team and what is required of your response agents in order to be successful. Specifically, the learning objectives include:

  1. Gaining a better understanding of what is needed to start helping customers on social;
  2. Defining your KPIs for Social Success;
  3. Learn what to look for in a Social Support team.

 

Presented By:

Tim Lopez

Project Manager, Social Customer Care, Symantec

Publish Date: October 22, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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