Conference Presentation

ServiceSource Case Study: Partner Success Management: Enabling the Channel to Fish

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If you’re struggling with how to run a Customer Success organization while maintaining a channel-friendly strategy, you’re not alone. There’s greater pressure on the vendor-partner ecosystem to shift from a transactional business model to one that is more focused on recurring revenue offerings as subscription-based models grow in popularity. ServiceSource partners with Microsoft to reveal valuable industry insights on how to teach the Channel to fish for Customer Success outcomes, including reduced churn and improved customer experiences.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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