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Creating an exceptional customer experience can be especially challenging for digitally-enabled services and processes. They require always-on, always-connected customer service, not a contact center siloed from the rest of the organization. Digital services and processes generate data useful for complex issue resolution — as long as it gets to the right people at the right time. Companies are putting a premium on customer experience and satisfaction in response to customer demand, along with its direct contribution to revenue growth and increased profitability. Hear how ServiceNow’s customer is delighting their customers with proactive service from issue to resolution by: Quickly diagnosing and proactively resolving issues Reducing future case volume through customer self-service and automation Delivering a seamless customer experience from initial contact with customer service to follow-up activities in other parts of the organization
Sr. Manager, Service Technologies, Global Services, BD
Product Marketing Director, ServiceNow
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.