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Creating an exceptional customer experience can be especially challenging for digitally-enabled services and processes. They require always-on, always-connected customer service, not a contact center siloed from the rest of the organization. Digital services and processes generate data useful for complex issue resolution — as long as it gets to the right people at the right time. Companies are putting a premium on customer experience and satisfaction in response to customer demand, along with its direct contribution to revenue growth and increased profitability. Hear how ServiceNow’s customer is delighting their customers with proactive service from issue to resolution by: Quickly diagnosing and proactively resolving issues Reducing future case volume through customer self-service and automation Delivering a seamless customer experience from initial contact with customer service to follow-up activities in other parts of the organization
Sr. Manager, Service Technologies, Global Services, BD
Product Marketing Director, ServiceNow
Publish Date: October 22, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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