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It's well known that customer service as an experience shouldnt be limited to phone numbers and contact forms. But how do you determine what the best service experience is at various points of the customer life cycle? How do you bring boardroom strategy to your design of what's relevant at each touch point? Learn how to create a customer journey where the most relevant content is delivered at the appropriate time through the most effective channel. Learn how Zendesk leverages customer data and benchmark insights to convert trials and build loyalty.
VP, Services and Solution Consulting, Zendesk
Publish Date: May 6, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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