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Conference Presentation

Service Delivery Channel Optimization and LAER

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As companies seek to optimize their service delivery channels, new operating models are being created. The new models have support and maintenance organizations playing a more prominent role in the customer life cycle. During this field service Power Hour, see how hardware companies are shifting work from expensive on-site repairs to lower-cost service delivery channels like depot repair, assisted support, and tech-assist/unassisted support. The shift is enabling field service organizations to lead Adopt – Expand - Renew activities as part of TSIA’s LAER framework, resulting in increased service revenue growth.  



Presented By:

Vele Galovski

Vice President, Research and Advisory, Field Services, Technology Services Industry Association (TSIA)

Publish Date: October 19, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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