Conference Presentation

Service Delivery Channel Optimization and LAER

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As companies seek to optimize their service delivery channels, new operating models are being created. The new models have support and maintenance organizations playing a more prominent role in the customer life cycle. During this field service Power Hour, see how hardware companies are shifting work from expensive on-site repairs to lower-cost service delivery channels like depot repair, assisted support, and tech-assist/unassisted support. The shift is enabling field service organizations to lead Adopt – Expand - Renew activities as part of TSIA’s LAER framework, resulting in increased service revenue growth.  

 

 

Presented By:

Vele Galovski

Vice President, Research and Advisory, Field Services, Technology Services Industry Association (TSIA)

Publish Date: October 19, 2015

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