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Conference Presentation

Secrets to a Successful and Engaging Customer Community

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Customer communities can be a key driver in self-service success, but many companies starting out with a community struggle with engagement. A successful community experience can improve customer loyalty, reduce support caseload, and help capture voice of the customer for product improvements. So how do you turn a stagnant community into an engaging one? In this webinar, Matt Krebasch from Dell Boomi and Adam Brown from 7Summits will share their secrets for success in turning Dell Boomiverse into the thriving community it is today, including how to: Increase engagement in your customer community Get executive buy-in for community investment Build a community implementation roadmap And more best practices

Presented By:

Matt Krebsbach

Sr. Manager, Boomiverse, Dell Boomi

Publish Date: May 26, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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