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Conference Presentation

ScreenMeet Case Study | Cloud Remote Support for the World’s Largest Technical Services Org

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Is cloud-based enterprise remote support the ticket to elevating customer experience? Join this conversation to understand the IT modernization journey as the world’s largest technical services organization replatformed its remote support tooling to a cloud-native infrastructure. In a candid and thorough discussion, we will detail: The significant opportunities The problems encountered The solutions devised to overcome obstacles and deliver a 21st century customer experience via cloud-based enterprise remote support How the solution works seamlessly across different CRM, CSM and ITSM platforms How the solution leads to increased self-service over time through data and ML training models

Presented By:

Ben Lilienthal

CEO, ScreenMeet

Publish Date: October 22, 2019

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Peg Rodarmel, SVP, Subscription Services, Infor

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