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Thriving in the new economy requires organizations to provide exceptional customer experiences and increase value across the entire customer journey. Yet, not all companies appear to be making fundamental changes their leaders believe are needed to reach these goals. The SAP Customer Success maturity model is a scalable framework that enables organizations to quickly identify weak spots and identify best practices to improve them. Among many things, it also addresses the need for integrated success offerings with focus on value realization. Learn how SAP is framing its Customer Success transformation rooted in customer journey research by closing the loop from strategy to execution and putting its customers first.
Publish Date: December 10, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.