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Conference Presentation

Road to World-Class with Integrated Success Offerings

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Thriving in the new economy requires organizations to provide exceptional customer experiences and increase value across the entire customer journey. Yet, not all companies appear to be making fundamental changes their leaders believe are needed to reach these goals. The SAP Customer Success maturity model is a scalable framework that enables organizations to quickly identify weak spots and identify best practices to improve them. Among many things, it also addresses the need for integrated success offerings with focus on value realization. Learn how SAP is framing its Customer Success transformation rooted in customer journey research by closing the loop from strategy to execution and putting its customers first.

Presented By:

Andre Wagner

Publish Date: December 10, 2020

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