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In highly competitive industries like unified communications, creating distance between you and the competition often comes down to who succeeds in delivering consistent customer experiences at scale. Faced with soaring subscriber growth, RingCentral journeyed through a digital transformation that started with perfecting search and in the end resulted in a more cohesive knowledge management (KM) strategy that unified content and increased search engine optimization (SEO) value. In this customer success-oriented session, learn the wins and pitfalls RingCentral experienced to ultimately deliver effortless digital experiences with measurable ROI.
Customer Success Manager, Coveo
Sr. Director, Global Self Service, RingCentral
Publish Date: October 28, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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