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Conference Presentation

Relevance Wins! How Coveo Personalizes Their Customers' Experiences

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We live in a world where our customers are now expecting the next best experience from their suppliers. Every company is now faced with the challenge of tailoring their customers' experiences, making them relevant and personalized. Customers now have the luxury of choice, and without personalization and relevancy, chances are that they will take their business elsewhere. This session will cover how Coveo's Technical Support team has transformed their customers' experience to be relevant across the entire support experience: self-service portal, case submission, and assisted support.

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Publish Date: October 29, 2021

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