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We live in a world where our customers are now expecting the next best experience from their suppliers. Every company is now faced with the challenge of tailoring their customers' experiences, making them relevant and personalized. Customers now have the luxury of choice, and without personalization and relevancy, chances are that they will take their business elsewhere. This session will cover how Coveo's Technical Support team has transformed their customers' experience to be relevant across the entire support experience: self-service portal, case submission, and assisted support.
Publish Date: October 29, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.