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Conference Presentation

Put Me In, Coach: Making Field Services Want To Be Part of the KM Team

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Field Services has so much to offer to any knowledge management program. There’s no substitute for their hands-on expertise, their customer understanding, and their real-world experience. Knowledge has lots to offer them, too. So why is it so hard getting them engaged in a KM program?

This practical breakout will provide proven techniques for making Field Services professionals not only willing, but eager, participants in KM. We’ll cover best practices in measures, management techniques, incentives, how to collaborate with other Services organizations, communications, and technology. We’ll discuss common objections and how to overcome them. Your field engineers have too much experience to share—and they need too much knowledge—to leave them on the sidelines. Learn how to make them stars of your KM team.

Presented By:

David Kay

Principal, DB Kay & Associates

Publish Date: May 7, 2014

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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