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Field Services has so much to offer to any knowledge management program. There’s no substitute for their hands-on expertise, their customer understanding, and their real-world experience. Knowledge has lots to offer them, too. So why is it so hard getting them engaged in a KM program?
This practical breakout will provide proven techniques for making Field Services professionals not only willing, but eager, participants in KM. We’ll cover best practices in measures, management techniques, incentives, how to collaborate with other Services organizations, communications, and technology. We’ll discuss common objections and how to overcome them. Your field engineers have too much experience to share—and they need too much knowledge—to leave them on the sidelines. Learn how to make them stars of your KM team.
Principal, DB Kay & Associates
Publish Date: May 7, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.