Field Services has so much to offer to any knowledge management program. There’s no substitute for their hands-on expertise, their customer understanding, and their real-world experience. Knowledge has lots to offer them, too. So why is it so hard getting them engaged in a KM program?
This practical breakout will provide proven techniques for making Field Services professionals not only willing, but eager, participants in KM. We’ll cover best practices in measures, management techniques, incentives, how to collaborate with other Services organizations, communications, and technology. We’ll discuss common objections and how to overcome them. Your field engineers have too much experience to share—and they need too much knowledge—to leave them on the sidelines. Learn how to make them stars of your KM team.