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Support leaders agonize over improving the efficiency of their call centers, but often fail to recognize the immense opportunity that exists at earlier stages in the customer journey.
In this session, we’ll discuss why many self-service strategies fall short and how businesses can adapt to meet — and exceed — customer expectations.
Publish Date: June 8, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.