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Conference Presentation

Put Down the Phone & Give Customers What They Want: Knowledgeable Self-Service

This report is for Support Services members only

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Support leaders agonize over improving the efficiency of their call centers, but often fail to recognize the immense opportunity that exists at earlier stages in the customer journey. In this session, we’ll discuss why many self-service strategies fall short and how businesses can adapt to meet — and exceed — customer expectations.

Presented By:

Joe Jorczak

Publish Date: June 8, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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