In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Proven Best Practices to Accelerate and Scale your Customer Care Portfolio from Google Cloud

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

In 2020, Google Cloud Support set off to evolve its operating model in order to deliver a world class Support experience that accelerates customer adoption. This was a collaborative effort across all key internal stakeholders, including Sales, Professional Services, Learning, Support, Partners, Product Management and Engineering. The goal was to not only put our customers more squarely in the middle of everything we do but also to increase efficiencies across delivery teams, improve attach rates, drive unrealized revenue opportunities, and increase margins.

Presented By:

Grace Spiridon

Head of NPI Offer Development, Google

Paco Contreras

Head of Cloud Customer Care Offerings, Google

Publish Date: October 20, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.