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Trends like digital transformation, internet of things (IoT), social media, and mobile technology are now re-shaping the customer service landscape, making it more challenging to keep up the pace and being able to ride the innovation wave. As customers are striving to drive innovation or accelerate the adoption of new technologies into their line of businesses, Avaya has been helping them in this adoption by applying continuous Improvement and Agile project management methodology concepts to joint projects, aligning Avaya and customer resources to drive speed to market, experimentation and innovation. This session describes how we are using continuous Improvement and Agile methodologies, with flexibility for project scope at its core, to support in-flight customer input to be taken into account into re-prioritizing the Avaya work while continuing to deliver quality solutions.
VP, Emerging Products & Technology, Avaya
Publish Date: May 8, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.