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Despite unprecedented spending on customer portals and self-service tools, satisfaction with self-service remains lower than any other assisted or unassisted channel, and self-service success and deflection rates are flat. In this session, we will explore various approaches to embedding knowledge and support into applications, to boost adoption and customer success by allowing customers to find information or assistance without navigating to another website or mobile app.
VP Research, Technology and Social, TSIA
Publish Date: October 23, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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